User's Guide
This users guide has been developed as a brief introduction to acquaint you with Emerson & Cuming Microwave Products (E&CMP) and to offer you some guidelines to make sure that your experience with our company is a favorable one. Familiarity with these guidelines should speed up the turnaround time on sample requests, RFQ’s and getting purchase orders in our system. Should you have any other questions that are not answered in the users guide, please call our Sales Department at 781-961-9600 or email us at: sales@eccosorb.com
Submitting RFQ’s
Placing Orders
Returns
Samples/Literature Requests
- Problem Solver Kit – this kit is readily available and includes a wide range of sample materials for your engineering evaluation. Problem solver kits can be requested online or through our local representative in your area. We highly suggest contacting our local rep directly for the fastest response time and delivery. Click here to find a local rep in your area and here for a list of samples in the kit.
- Requesting Additional Samples – E&CMP has a very liberal sample policy with many product samples available with next day ship service. Sample size and availability depends on the material. Please check out our sample request page for a complete list of items available. Please note that all samples with a USA destination will ship via UPS Ground. If sample requests require shipment outside of the USA or if expedited ship service within the USA is necessary, please supply us with a UPS account number with your request.
- When your engineering evaluation requires more material than is offered for options 1 and 2 above, we strongly encourage you to use our e-commerce website to place a paid sample order. All that is needed is a major credit card and we ship next day.
Submitting RFQ’s
- Standard Products – price quotes can be obtained via phone, FAX or e-mail. For verbal or formal quotes you can contact our sales office directly at 781-961-9600. You may also submit your request for quote via FAX to 781-961-2845 or via e-mail to sales@eccosorb.com. In most cases, you will receive same day service for standard products.
- Custom Parts – price quotes for custom parts generally require the processing of a lot more information. However, when the necessary information is readily available as part of the RFQ, the turnaround time in most cases is less than 2 business days. There are several factors or considerations to keep in mind that can reduce the risk of delays on your RFQ or even quicken the process. Most custom part RFQ’s fall into three categories:
- Best results occur when the drawing is provided in AutoCAD (.dxf or .dwg format) with latest revision level, dimensions and tolerances clearly identified with the E&CMP material listed on it. A .pdf or .tif file is also acceptable as long as all of the information is clearly legible. Please note that any complex parts should be sent in AutoCAD format to save on time spent in redrawing the part, otherwise this could delay the process several days.
- New part without a drawing
- A Simple sketch or description in a fax or email will suffice as long as all dimensions, tolerances and E&CMP material is listed. You may also call in and speak to a sales engineer about your requirements. E&CMP engineering will then create a drawing that will require customer signoff approving all of the information. Please note that if dimensional tolerances are missing on your sketch or drawing, E&CMP engineering will use standard tolerances that result in the most cost effective solution based on our understanding of the application.
- Previously purchased part – already in E&C’s database
- E&CMP assigns a four digit part number prefaced with an “A” on all custom configured parts requiring a drawing. These part numbers are cross-referenced with the customer part or drawing number in our database for future reference. When re-ordering parts please be sure to have our A# and/or your drawing number and latest revision handy. This will allow for quick cross-reference and re-quote.
Please note that cost information and pricing on some custom parts need to be updated on a 6-month basis. As such, please be sure to inquire about pricing before placing your repeat orders for custom parts with us. In general. we do not inventory custom parts and the average lead-time is about 3 weeks. Extremely complex parts or high quantities may increase lead-time.
All RFQ’s should also include your full contact information along with quantities and any on dock date requirements. You can send your RFQ via FAX to 781-961-2845 or via e-mail to sales@eccosorb.com.
Placing Orders
- All purchase orders must be submitted in writing to the sales department via FAX to 781-961-2845 or by e-mail to sales@eccosorb.com. Verbal orders cannot be accepted without some type of documentation.
- For USA or Canada customers, selected materials may also be ordered online from our e-commerce web page using a major credit card. E-commerce orders usually ship next day and are ideal for making a small paid sample order purchase for engineering evaluation work.
- The Perfect PO: As an ISO9001:2000 certified company, it is our policy that all information on a purchase order be accurate at the time of entry. Please keep in mind the following information requirements when placing your order in order to avoid delays:
- Vendor Information: Emerson & Cuming Microwave Products, not to be confused with other E&C companies that share part of the same name, is located in Randolph, Massachusetts. As such when entering your vendor address should be as follows:
Emerson & Cuming Microwave Products, Inc.
28 York Avenue
Randolph, MA 02368 USA
1-781-961-9600 tel
1-781-961-2845 fax
- Ship To: The ship to address is as important as the vendor address and must be clearly listed on every purchase order. Please note that E&CMP charges a $100 drop ship fee for any shipment not shipping to the actual company placing the order.
- FOB Shipping Point: FOB origin.
- Shipping Method: If the shipping method is not specified on the order it will default to UPS Ground and the freight will be prepaid and added (PP&A) to your invoice. Please list account numbers for any order shipping collect and denote which level of service is requested (ground, 2nd day, overnight). If using a freight-forwarder we will need not only their full address, but contact name and phone number in the Boston area as well.
- Credit Terms: The standard terms are Net 30 days for USA and Canada customers after bank and trade references are verified. Cash in advance or credit card may be required for new customers when references are not available or can not be verified. However, please check with a sales associate beforehand to confirm your current credit status. Please note that E&CMP does not offer any discounts of any kind for early payment.
- Product Description: This is a very common problem area where an order may be delayed in processing due to incorrect or insufficient information. For custom parts, some of the more common problems include incorrect or missing part/drawing revisions and dimensional changes. An inadequate or unclear material description may also cause delays, especially for a standard product. Please feel free to call the sales department at 781-961-9600 prior to placing your order if there any questions about any of these information requirements.
- Ship Date: We normally treat the ship date on your purchase order as your required dock date. Please keep in mind that your delivery date should take into account our standard lead-time (time required for manufacturing only) for the product ordered. This information is usually provided to you during the quoting process. If your requirement is urgent, please specify on your purchase order “Ship Sooner If Possible” or “SSIP.” You may also want to consider expedited ship service for these urgent situations.
- Partials or split shipments: Please specify on your purchase order whether you will or will not accept partials. This is extremely important on any order that has “Ship Sooner If Possible” instructions. Also, note that any partial shipments must also meet our $350 order minimum, unless waived by E&CMP.
- Quality Notes: Many purchase orders reference quality notes and/or specifications. These notes or specifications require anything from test reports to certificates of compliance, bar coding and so on. Since companies are always adding to and updating these documents, it is highly recommended that you send a copy of any note/specification that is not explicitly covered in the PO along with your order. Following this suggestion will oftentimes avoid unnecessary delays caused by E&CMP having to request these documents from you later.
- Sending in orders: Orders should be faxed to 781-961-2845 or sent via email to sales@eccosorb.com. It is highly recommended to send in purchase orders via email either to the above address or directly to a sales contact in our sales department if you already have one. This will allow us to provide you immediate feedback that the order has been received.
- Acknowledgements: Order acknowledgements will usually be sent out to you within 24 hours after the order has been received and entered.
- Blanket Orders: Emerson & Cuming Microwave Products encourages our customers to submit blanket orders. These orders allow for multiple ship releases on a scheduled basis according to your delivery requirements. Blanket orders are a convenient way to obtain the most competitive pricing by taking advantage of ordering in larger quantities spread out over a longer period.
- Blanket orders must have scheduled ship dates listed on the order for all releases
- Blanket orders should not exceed 1 year unless pre-approved by E&CMP
- E&CMP will allow a certain degree of flexibility when push outs on release dates are necessary
- Each ship release must meet our $350 order minimum.
- Cancellation of a blanket order may result in cancellation charges.
Returns
- E&CMP is under no obligation to authorize any return. However, from time to time this may be necessary and requires pre-approval by E&CMP. To process a return you must first contact our sales department to get authorization. You should be prepared to present the following information to receive a Return Goods Authorization (RGA) number.
- Contact name and phone number
- Reason for Return – be as descriptive as possible
- Resolution – are you looking for replacements or a credit
- A five-digit RGA number will be assigned to you as authorization to make a return. You should send back the material with the RGA number clearly marked in large letters on the package, RGA-XXXXX.
- All materials returned to our facility will be inspected upon receipt. After inspection, materials will be placed back into inventory, scrapped, or in some cases returned to the customer depending upon the circumstances surrounding the return and the findings. A restocking fee may be assessed for certain types of returns. You will be informed about any applicable fees before the material is returned. Request an RGA number for a return.
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